Office Work

Compliance & Incident Management

imPowr Compliance & Incident Management

As an agency, you are committed to support and protect the health, safety and dignity of all people that you employ, all people that you serve, and the community of family members, volunteers and participants in all of your programs and services.

imPowr supports that mission by providing you with the tools you need to monitor, assess, respond, reports and improve in any area where incidents or issues are found.

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Incident Tracking and Notification Policies  imPowr's configurable workflows guide the response to any type of incident from small to serious. Audit trails and automated notifications keep the response on track, and automation streamlines the steps.

Medical Errors A comprehensive "5 rights" medical incident management process helps imPowr users track, assess, and report on medical incidents, and an integrated nurse scoring tool helps automate follow-up process improvements.

Concerns & Complaints imPowr includes configurable portals for direct entry and anonymous complaints and concerns. Entries are routed to quality teams and notifications keep the process moving.

IRC Reviews and Performance Auditing Review committee meetings with agendas and conflict of interest tools are easily scheduled and tracked with attendance, notes and documents available with a click

Local & State Reporting imPowr's built in library of reports is growing all the time. Reports can be exported, printed, or mapped to dashboards. Users can create their own, or the imPowr support team will do it for them.

SOPs and Corrective Action Plans The goal of review is corrective action, and imPowr has built-in tools for SOP management (versioning, approvals, distribution) and corrective action and follow-up plans.

Annual Quality Surveys imPowr provides an integrated survey builder

and data entry portals for clients, staff, and the general public - enabling quick and easy creation of quality surveys that can be context sensitive and even multilingual.

Auditing Tools Whether compliance, financial, privacy or anything else, imPowr has a built-in case auditing capability that makes it easy to collect, manage and compare audit data.