Team Member Spotlight Q&A with Stephanie Reh
Updated: Sep 10
This week we sat down with Stephanie Reh, Vice President of Customer Success, to ask her ten questions about herself and her experience at Continual Care Solutions. Stephanie is an operational and cultural transformation leader whose specialty is optimizing people and process. Check out her most recent blog article, Assessments Uncover New Funding Opportunities.
1. What is your role at Continual Care Solutions?
I am responsible for end-to-end customer success, which includes marketing, sales, on-boarding, project management, quality assurance, and support. I also oversee internal operations including human resources and IT. And, I’m the specialist deployed for product implementations that focus on our compliance suite of modules.
2. Why did you decide to join the Continual Care Solutions team?
My personal mission is to help more people to serve more people. By joining a for-profit company that serves non-profits, I can directly serve organizations that serve lots of people in need, and eventually, our company’s success will enable me to make significant, personal, financial contributions to many of these organizations.
3. What makes Continual Care Solutions special?
We are so passionate about enabling the organizations we serve. We are way more than software. We are dedicated to building an outstanding technology solution, of course, and just as committed to helping organizations identify the best business processes, revenue-enhancing opportunities, and community collaborations that will accelerate fulfillment of their mission.
4. How has Continual Care Solutions changed since you started?
Individual roles in the company have evolved to align with our growth priorities, and we have establishedmany of the processes that will facilitate our business success. Essentially, we have become a more mature start-up.
5. If you could do another job for just one day, what would it be?
Mayor of Disney’s Epcot World Showcase. Yes, I made up that job.
6. What are three career lessons you’ve learned thus far?
Take the opportunity when it comes to you, even if you think you aren’t ready...because if you wait until you are ready, the opportunity may be gone.
Focus on the impact you want to have, not on a specific job you think you want. If you do the latter, you may miss out on opportunities that are much better aligned with your purpose and energy.
People aren’t always ready for the change you are ready to ignite. For this reason, I established the mantra: Go where you are needed. There are always people who want what you can provide – now. Find them and focus on them; don’t chase those who are resistant.
7. What is on your bucket list?
Travel to Spain. Speak very little English while I’m there – to push me out of my comfort zone!
Spend at least a week onsite at the Chautauqua Institution and teach a course there.
Establish a charitable foundation and give lots of money to worthy organizations who serve people well.
8. Where is the best place you’ve traveled to and why?
Edinburgh, Scotland. I went to the 70th anniversary of the Edinburgh Fringe Festival in 2017 with over 20 other people affiliated with the Rochester Fringe Festival. I was blown away by the beauty, architecture, culture, and walk-ability of the city, and the diversity of the people visiting and living there.
9. Where is your favorite place to eat?
Andriaccio’s in Chautauqua County, NY. Even though I haven’t lived there since I was 18, Andriaccio’s remains my #1 fave and I try to make a special trip there nearly every year.
10. What is one of your favorite quotes?
“You can have no dominion greater or less than that over yourself.”
- Leonardo da Vinci
To read Stephanie's blog article, Assessments Uncover New Funding Opportunities, click here.